Sunday, June 21, 2009

Voices from Tech Support

Had a client call up about his laptop not being able to find hal.dll a few days ago. I had him bring it up to me and I took a look at it. Seems the 40GB HD crashed and took out everything. It was pretty much just for work and didn't have any personal file on it. So he was really lucky in that.

Fortunately, we were able to find the correct HD locally and while there I had him buy more RAM. Random Access Memory is like the desk in an office. The more RAM you have, you more programs you can run. Same with a desk; the bigger the desk, the more paper you can sprear out across the top..... till you have to start putting paper on the floor. In a computer's case, it would put data on the hard drive which is a whole magnitude of speed slower than RAM.

Right now is a good time to buy as much RAM as your computer can hold and use by the Operating System. 4GB for a 32 bit OS, and as much as the comptuer supports for a 64 bit OS typically 4 to 8GB, but can be as high as 32GB for some high end systems.

I was rather worried the hard drive wouldn't work or not work correctly in this old Compaq laptop. However, I was nicely surprised when it booted up and found all the new RAM and even the HD. Loaded up Windows XP Professional, and tomorrow will finish the install with all the drivers, protection software (antivirus, antispy and antimalware), and maybe a few other things he might need.

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